For Some Reason My Order Will Not Go Through. What Should I Do?

If you’re receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.

Please only click the “Complete Order” button once to avoid multiple authorizations.

If you continue to receive error messages, please contact Customer Care at:

(866)-210-3692 M-F 9:00AM – 5:00PM for after hours please email info@shopkosmios.com and we will respond to your email within 24 hours

I Need To Change Something On My Order. How Can I Do That?

If you need to change or cancel your order, please contact us immediately. We process orders within 24 hours, and once our warehouse has processed your order, we will be unable to make any changes.

I’m Unsure About A Size Or I Have A Fit Question. How Do I Find This Information?

Please see our Curve Guide for accurate size information. If you are still kind of stuck, please feel free to contact us @ info@shopkosmios.com or (866)-210-3692

An Item I Love Is Out Of Stock, What Should I Do?

I know, its a total bummer when the item you want is sold out.

To sign up to be notified if an item is restocked:

  • Click the, “Email Me When Available Tab" located on the left hand size of the product screen.
  • Select the size and color you’d like.
  • Enter your email address.
  • Once the item is restocked you will get notified

What Is A Pre-Order? And How Does It Work?

A pre-order item allows the customer to purchase the item in advance. This does not mean that we have the item(s) in stock. If there is a date posted in the description box, that is the expected date the preorder item will arrive. Pre-orders are generally processed within 24 hours of the estimated ship date. If other non-preorder items are included with your order, your entire order will be shipped on the estimated ship date. We DO NOT ship the available item(s) separately (unless you want to pay for additional shipping costs.)

Can I Return Or Exchange Items That Were Purchased On Sale?

All final sale items cannot be returned or exchanged. For our full Return & Exchange Policy, click here.

I Want To Return My Order And There Is No Return Label In My Package, What Should I Do?

In the very case that this happens please feel free to contact us via phone (866)-220-3692 or email us at info@shopkosmios.com so that we can issue you another label via email. 

How Long Does It Take To Process My Return?

Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place.

Do I Have To Pay To Return My Order?

For domestic orders ONLY: Once you've requested a return label a pre-paid label will be sent to you via email within 24 hours. A return shipping fee of $5.99 will automatically be deducted from your refund. International orders are responsible for their returns. 

When Will My Order Ship?

Most orders ship within 24-48 hours of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.

Where Is My Order Confirmation?

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and info@shopkosmios.com to your safe sender list.

You can also check your order status by clicking here.

Why Was My Order Canceled?

If you received a cancellation email, its due to the item you ordered not being in stock at the time of your purchase. This is super rare. In the least likely case that this will happen to you, you will receive a cancelation email followed by a refund. If your order had other items, your order will be modified and the remainder of your items will be shipped 

Will I Have To Pay International Duties & Taxes

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

Kosmios  cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

If you refuse a shipment from Kosmios, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Kosmios. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

Can I Return An Item Past The Return Date?

Unfortunately we cannot accept any returns outside of the designated return date. If you already sent the item back you will be invoiced for the cost of the return label and also the amount for shipping the item(s) back to you. 

I Have An Online Store Credit. How Do I Use It?

Great! Its so easy, when you get to your checkout page there is a box to insert discounts or Gift Cards. Type in the Gift Card code and press enter.

Do You Have Any Store Locations?

Yes! March 2017 we will be open to the public! Stay tuned.

Do You Offer Wholesale?

We do not at the current moment. We do not authorize the use of our images nor the reselling of our products. We ask that all Kosmios purchases be made on www.shopkosmios.com