Not totally in love with your purchase? Don’t worry! Our hassle-free return policy makes it easy to return your item(s) and keep shopping for more amazing finds!
How do I return?
When returning an item go to the "Return My Order" link located in our home page footer. Simply Follow the instructions to receive your prepaid return label. For quality control purposes please fill out the correct reasons why you were not satisfied with your order. Make sure all the original tags are attached and footwear is kept in its original shoebox. Please note that most sale items, jewelry and body suits are final sale and do not qualify for returns. The sale items will have a final sale note written inside the description box. If unqualified items are returned you will be subjected to paying the return shipping fees. We will only hold the returned package for 30 days before we deem the package as abandoned.
When everything is set, completing the return is insanely easy! Be sure to enclose your packing slip inside of the package. Once you print out the prepaid return label stick the return label outside of the package, take it to your nearest USPS drop-off location and—voilà—they’re on their way!
How long do I have to return my purchase?
Just in case you change your mind, we give both U.S. and international customers up to 14 business days from the delivery date to return qualified unused, undamaged and unaltered merchandise for a refund and up to 21 days for a store credit. Please note that this policy is strictly enforced and all orders that have exceeded the above stated time frames will not qualify for a store credit or refund!!
Can I exchange an item?
We do not offer exchanges at this time. Luckily, you’re free to take advantage of our all-star return policy and use your refund or store credit to make another hot buy.
If you’re already eyeing another Kosmios item and have opted for store credit, you’ll receive the credit as an e-gift card delivered to the email address you used to make your original purchase. This way, you can get back to shopping in a flash!
FINAL SALE items are non exchangeable nor returnable!
Do I have to pay for my return?
U.S. Returns: No way! Simply contact us for a return label and we’ve got you covered. However, keep in mind when your refund or store credit are being issued we are unable to credit the original shipping fees.
International Returns: Unfortunately, we can only issue a refund for the cost of the item. You will be responsible for all customs duties, taxes and shipping charges associated with both the original purchase and return.