Hiiiiii Kosmios Shoppers
All shoe orders are packed in our personalized signature packaging. All shoes are individually wrapped in black tissue paper and neatly placed in a protective sturdy box. Shoe Boxes are only sent upon request by the customer in the Customer Order Notes provided at checkout. There will be an up charge of an additional $7 for all shoe box request.
All Orders are shipped through USPS! All orders of $100 and over are eligible for free shipping which is the USPS Priority Mail Shipping unless another shipping method is chosen. USPS Priority Mail Shipping can take up to 3 business days from the date the package is shipped out. All orders $200 and above will require a signature confirmation. After your payment is authorized and verified, processing time could take up to 24 hrs. Weekends and holidays are not included in the shipping time frame.
If our verification team needs additional information your order may be delayed 1 to 2 business days. If additional information is required for further verification you will be contacted via email or phone. Please enlist a valid phone number so that we may contact you in case of any issues or delays regarding your order. Please check your email if your order has not been processed within 24 hours. We reserve the right to cancel any order due to potential fraud.
If we are unable to process your order due to inaccurate /incomplete shipping information or further verification your order processing time may be delayed an additional business day.
YOU DO NOT NEED A PAYPAL ACCOUNT TO CHECK OUT THROUGH PAYPAL.
Paypal is our only merchant, you do not need to have a Paypal account to check out through Paypal. As long as the address used is confirmed you will be shipped out within 24 hours.
Pre Order items will be shipped on or about the ship date indicated in the item's description. If your order contains a preorder item, your entire order will ship on or about the given ship date in the preorders description.
HOW DO I KNOW MY ORDER CONTAINS A PREORDER?
If your item is a preorder you definitely wont miss it. Our preorder items have a bright red text located in the description of the item. Notifying you that the item is in fact a preorder.
TRACKING YOUR ORDER
When your order has been shipped, a email confirmation with your tracking number will be sent to you. Once your package is scanned by the USPS carrier your package will be able to be tracked from the time it was scanned until the day it shows delivered. Tracking your order once your package has been shipped is important because unfortunately we aren’t responsible for orders that show “DELIVERED”. To make things easy for you, there will be a "Wheres My Order" link located at the bottom of our home page so that you will be able to track your order at anytime. Kosmios is not responsible for any shipping delays due to the courier.
CAN MY PACKAGE BE REROUTED?
In order to avoid shipping errors we can not under any circumstances manually input addresses. Please ensure your shipping address is correct before completing your order. However, if an address error has been made please contact firstname.lastname@example.org immediately. By taking this action will avoid the possibility of you not receiving your order. * Note: We are not responsible for packages that are shipped to the wrong address.
SHIPPING TIME FRAMES
Orders are shipped out Monday - Friday at 10 A.M.
Please note that any orders placed on Friday after 10 A.M. , Saturday, or Sunday are processed the following Monday.
(If Monday is a Holiday, then the order will be processed on Tuesday)
USPS Priority Mail Shipping takes 3 business days
USPS Express Shipping takes 1-2 business day
International shipping is shipped thru DHL and could take 6-10 business days
If your package is returned to our facility by our provider (under the same label) for any reason, there will be a $8 return shipment fee that is applied for domestic orders. (Return shipment cost may very on international shipments) Signature may be required upon delivery.
* If items are lost due to an incorrect address given we are unable to process refunds.
International shipping charges will be determined based on shipping destination. Delivery can take between 6-10 business days.
Please Note: International shipments may be subject to import taxes, duties, and customs fees, which are levied once your package reaches the country of destination, and are the sole responsibility of the customer. ShopKosmios.com cannot predict what your particular duties, taxes, cutoffs fees may be. ShopKosmios.com is not responsible for payment of customs, taxes, and duties. For more information regarding your country’s customs policies please contact your local customs office. Orders that are refused will be charged the original shipping plus return shipping to us, or subject to become a total loss.
Being that we use PAYPAL only as our merchant we are able to ship to a different shipping address along as the address is confirmed!
YOU DO NOT NEED A PAY PAL ACCOUNT TO CHECK OUT THROUGH PAY PAL.
PO BOX AND APO/FPO ADDRESSES
We accept orders shipped to PO boxes and APO/FPO or U.S. territories, these orders will be shipped via USPS.
The number of shipping items to APO/FPO/US territory address cannot exceed 5 if using 2976 customs form.
We are not responsible for stolen packages.
Be blessed #MUAH