Return Policy & Procedures
If you are not fully satisfied with your merchandise please send it back to our distribution center within 14 days of delivery date for a refund and within 30 days of delivery date for a store credit with a filled out returns form located on the back of your packing slips. Please make sure to fill out the slip correctly so that we can ensure your credit or refund is correct. If your packing slip does not contain a returns form please circle the items you are returning on your packing slip, indicate the reason for your return and if you would like a store credit or refund.
We offer store credits in the form of a gift card that can be immediately used when issued. We also offer refunds that take between 3-5 business days to be debited in your account depending on your banking institution.
All returns must be odor free, unworn, not laundered, free from any stains (makeup, deodorant, body fluids or wear), be in original packaging and have the original tags attached.
Mailing Tip: We recommend using USPS flat rate shipping service for the best price and turn around delivery time. Return shipping fees are your responsibility. Keep your tracking number stored. We are not responsible for lost or stolen packages. Without proof of delivery, Kosmios will not be able to fulfill your return.
Original shipping fees and return shipping fees are NOT refundable. We do NOT provide return shipping labels.
Regular Sale Items
Merchandise that ends with $.75 are regular sale items and can be returned for a store credit only.
Final Sale Items
Merchandise marked Final Sale on www.shopkosmios.com and or ends with $.50 is a final sale item and cannot be returned. Additionally, bodysuits, handbags, jewelry, passport covers, and sunglasses are all final sale and are not eligible for returns.
We do not offer exchanges at this time.
Please allow up 8 business days to receive your refund or credit from the time we receive your return.
We do not accept any C.O.D deliveries.
Send your return to:
5151 Mitchelldale Street
Houston Texas 77092
If an item is returned after 30 days or a non-qualified return is shipped to us, you have 30 days to pay an invoice for return shipment fees. In the case that these fees are not paid your item(s) will be deemed as abandoned and will be discarded immediately.
Reserved Rights Regarding Returns
Kosmios reserves the right to limit, refuse and/or cancel customers orders made on www.shopkosmios.com at any time due to:
- Irregular or excessive returns that indicate "wardrobing"
- Irregular or excessive returns history involving, worn, washed, dry cleaned, spot cleaned, altered, damaged, missing items.
- Potential criminal or fraudulent activities.
Got Questions? Contact Us @ firstname.lastname@example.org or call 1-866-210-3692