Return Policy & Procedures
REFUNDS/ STORE CREDITS
- If you are not fully satisfied with your merchandise please send it back to our distribution center within 10 days of delivery date for a refund and/or store credit and within 30 days of delivery date for a store credit.* Returns can take up to 8 business days to be processed. Once processed you will receive an email notification. Store credits are given in the form of an E- Gift Card.
- There is a $5.99 restocking fee for returns totaling $100 and over
- Items ending in $.75 are only eligible for store credits
AFTER PAY RETURNS
Orders placed using Afterpay are only eligible for a store credit. Afterpay will continue to debit the funds from your account until your Afterpay balance is paid in full.
WE DO NOT ACCEPT THE RETURNS OF THE FOLLOWING
- Sale items ending in $.50
- Passport Covers
- Stained, worn, laundered, or damaged pieces
- Items sent back after 30 days of purchase
- Items not its original packaging, with original tags and labels.
Due to our items being highly demanded we do not offer exchanges. We recommend that our clients purchase the size or color of the item(s) they desire, prior to sending the original return back. This will increase your chances of getting your desired size(s)/color(s).
SHIPPING FEES /RETURN LABELS
- Original shipping fees and return shipping fees are NOT refundable.
- We do NOT provide return shipping labels.
- We do not accept any C.O.D deliveries.
- We recommend using USPS flat rate shipping service for the best price and turn around delivery time. Return shipping fees are your responsibility. Keep your tracking number stored. We are not responsible for lost or stolen packages. Without proof of delivery, Kosmios will not be able to fulfill your return.
DISTRIBUTION CENTER ADDRESS
5151 Mitchelldale Street
Houston Texas 77092
If an item is returned after 30 days or a non-qualified return is shipped to us, your return will be deemed as abandoned and discarded.
RESERVED RIGHTS REGARDING RETURNS
Kosmios reserves the right to limit, refuse and/or cancel customers orders made on www.shopkosmios.com at any time due to:
- Irregular or excessive returns that indicate "wardrobing"
- Irregular or excessive returns history involving, worn, washed, dry cleaned, spot cleaned, altered, damaged, missing items.
- Potential criminal or fraudulent activities.
Got Questions? Contact Us @ email@example.com or call 1-866-210-3692