How do I return?
When returning an item go to the "Return My Order" link located in our home page footer. Simply Follow the instructions to receive your prepaid return label.This label is pre-paid and the return shipping fee of $5.99 ( For Domestic orders only) will automatically be deducted from your refund.For quality control purposes please fill out the correct reasons why you were not satisfied with your order. Make sure all the original tags are attached and footwear is kept in its original shoebox( If one is given). Please note that final sale items, sunglasses, accesories, jewelry and body suits are final sale and do not qualify for returns. Sale items can be returned for a store credit unless it states it is a final sale item in the description. FINAL SALE items are non exchangeable nor returnable! If unqualified items are returned you will be subjected to paying the return shipping fees. We will only hold the returned package for 30 days before we deem the package as abandoned.
When everything is set, completing the return is insanely easy! Be sure to enclose your packing slip inside of the package. Once you print out the prepaid return label stick the return label outside of the package, take it to your nearest USPS drop-off location and—voilà—they’re on their way!
International Returns: Unfortunately we can not provide a return label for international orders. Once we receive the return we can only issue a refund for the cost of the item. You will be responsible for all customs duties, taxes and shipping charges associated with both the original purchase and return.
Are shipping fees refundable?
Original shipping fees are not refundable.
How long do I have to return my purchase?
Just in case you change your mind, we give both U.S. and international customers up to 18 days from the delivery date to return qualified unused, undamaged and unaltered merchandise ( free of makeup, deodorant, or wear) for a refund and up to 30 days for a store credit. Please note that this policy is strictly enforced and all orders that have exceeded the above stated time frames will not qualify for a store credit or refund!!
Can I exchange an item?
We do not offer exchanges at this time. Luckily, you’re free to take advantage of our all-star return policy and use your refund or store credit to make another hot buy. Merchandise purchased online can only be returned via mail to our distribution center. No in-person drop offs will be accepted at our store locations. We recommend shipping packages back using the pre-paid return label issued thru the “Return My Order” link located on our website. If you choose to use your own shipping method please note to keep the tracking number, as we are not responsible for lost packages or stolen packages. Without proof of receipt and delivery, Kosmios will not issue return refund or credit.
If you’re already eyeing another Kosmios item and have opted for store credit, you’ll receive the credit as an e-gift card delivered to the email address you used to make your original purchase. This way, you can get back to shopping in a flash!
How will I receive my refund?
